Enable network name resolution: Wireshark will issue DNS queries to resolve IP host names.Enable MAC name resolution: Wireshark contains a table to resolve MAC addresses to vendors.Hide capture info dialog: Disable this option so that you can view the count of packets being captured for each protocol.Automatic scrolling in live capture: Wireshark will scroll the window so that the most current packet is displayed.Update list of packets in real time: Disable this option if the problem that's being investigated is occurring on the same workstation as where Wireshark is running.Stop capture after xxx second(s): Bluecoat Technical Support would most likely never use this option.Stop capture after xxx kilobyte(s) captured: Bluecoat Technical Support would most likely never use this option.Stop capture after xxx packet(s) captured: Bluecoat Technical Support would most likely never use this option.The file name should be specified if the ring buffer is to be used. When a file fills up, it will wrap to the next file. Use multiple files, Ring buffer with: These options should be used when Wireshark needs to be left running capturing data for a long period of time.By default Wireshark will use temporary files and memory to capture traffic. Capture file(s): This allows a file to be specified to be used for the packet capture.Filters: Generally, Bluecoat Support prefers an unfiltered trace.Bluecoat Support will always want to see full frames. Limit each packet to: Leave this option unset.Capture packet in promiscuous mode: This option allows the adapter to capture all traffic not just traffic destined for this workstation.Note the following recommendations for traces that are to be analysed by Bluecoat Technical Services: If capture options need to be configured, click the Options button for the chosen interface.Select the interface on which packets need to be captured.After starting Wireshark, do the following:
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